FR
Faiez R
1 reviews | Active since Sept 2015
10 Sept 2015, 10:27
Billing out of bundle
I signed a 1G contract with MTN which went fine until around the time of the strike in June. All of a sudden I am billed in excess of R5000. I've received my itemised bill which looks in order but I was told that I was charged out of bundle. Surely my line should have been capped at 1G and my service stopped. <br> <br> Today I am informed that my line is not capped. I should have been made aware of that when I signed the contract, which I wasn't. <br> <br> Does this constitute false advertising...? <br> <br> Do I have a case to take to court...?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 13:05Hello Fatcake,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have escalated the matter to credit management and your credit controller to give feedback on the usage that you are querying on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have escalated the matter to credit management and your credit controller to give feedback on the usage that you are querying on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
MTN South Africa's reply17 Sept 2015, 13:05
Official
Hello Fatcake,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have escalated the matter to credit management and your credit controller to give feedback on the usage that you are querying on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have escalated the matter to credit management and your credit controller to give feedback on the usage that you are querying on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***