JS
JJ S
1 reviews | Active since Feb 2015
28 Feb 2015, 00:18
Billing on MTN Sky unlimited
I have upgrade at MTN Glenacres Kempton Park and it took me from the 29 January to 23 of February to get my phone upgraded and contract working. .I have upgrade to MTN Sky but still are billed for a normal phone MTN 750. <br> I Have the phone the contract after 23 days no the billing is messed up again. THE FIGHTING START AGAIN...
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MTN South Africa's replyOfficial
03 Mar 2015, 12:38Hello JJ SMITH,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We appreciate that you have made us aware of the issues that you were faced with regarding the upgrade.
Kindly be advised that your package is now on the MTN Sky package and a billing query has been logged, REQ:***.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We appreciate that you have made us aware of the issues that you were faced with regarding the upgrade.
Kindly be advised that your package is now on the MTN Sky package and a billing query has been logged, REQ:***.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Mar 2015, 12:38
Official
Hello JJ SMITH,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We appreciate that you have made us aware of the issues that you were faced with regarding the upgrade.
Kindly be advised that your package is now on the MTN Sky package and a billing query has been logged, REQ:***.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We appreciate that you have made us aware of the issues that you were faced with regarding the upgrade.
Kindly be advised that your package is now on the MTN Sky package and a billing query has been logged, REQ:***.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards,
Ayanda
REQ:***