1 reviews | Active since Nov 2016
Billing on a cancelled contract
<p>I had a data contract with mtn for a few years for R450 a month. One day i got a bill for 1800 so i called mtn and asked them to cancel this contract. Mtn said it was cancelled so this month i got billed and saw it was a bit high,so i went online to have a look and saw they have been billing me on a contract that was supposed to be cancelled in march. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the cell number 081**** 258 has be cancelled on contract and migrated to prepaid. A credit request has been sent through to the billing division to assist with crediting the sub fees for the period of 2016-04-20 to 2016-10-20. Please take note the turnaround time for the credit request to be approved is 7/14 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the cell number 081**** 258 has be cancelled on contract and migrated to prepaid. A credit request has been sent through to the billing division to assist with crediting the sub fees for the period of 2016-04-20 to 2016-10-20. Please take note the turnaround time for the credit request to be approved is 7/14 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***