1 reviews | Active since Jul 2014
Billing of my MTN Accounts
DEAR MTN <br> this is a very upset customer, I have been a customer of Nashua Mobile for almost 5 years and i had no problems with them until i have been swapped with MTN Direct. I have been on a top up and also had a call limit with Nashua since MTN taken over my account my bill has been increasing continuously. I have been querying this every month and i had no response what so ever. <br> no one in the call centre can assist me every time they say IT IS A OPEN LINE, OPEN LINE AND THEY CANNOT CHANGE ANYTHING FOR ME. I said on numerous occasions i do not want an OPEN LINE. As a customer i paid for my account every month with no default. this time i received my statement states bill amount R3100.00 HELL NO I AM NOT PAYING THIS NOW I REFUSE COMPLETELY. I AM NOW REALLY GOING TO CLOSE THIS CONTRACT PHONE AND I REALLY DO NOT CARE WHAT SO EVER. MTN CAN PUT ME ON ITC AND ALSO LOAD A JUDGEMENT ON MY NAME I AM SO GHATVOL IS NOT EVEN FUNNY. I EARN A SALARY OF R10K I HAVE A FAMILY TO SEE TO I HAVE 2 KIDS AT THE AGE OF 2 AND 6 YEARS OLD. HOW DO YOU EXPECT ME TO PAY A BILL LIKE THIS. WHEN EVER I CALL MTN ON 808 THEY KEEP HANGING UP ON ME. THIS IS NOT THE SERVICE YOU EXPECT FROM A PROVIDER.
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Our records show that your query was resolved, your account has a usage limit which is set at 0(zero).
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Our records show that your query was resolved, your account has a usage limit which is set at 0(zero).
Regards,
Lawrence
REQ: ***
