WL
Wesley L
1 reviews | Active since Jul 2015
03 Aug 2015, 11:05
Billing of Bank Account without Authorisation
I previously complained about MTN debitting my account for a contract that I have no knowledge of. I have submitted an affidavit stating this and requesting this account be terminated but yet again I have been debitted for the amount of R5188 which is ridiculous as I have to incur the charges of interest on my overdraft and reversing the order. The other debit orders were for R4100 and R4600. Submitting a legal affidavit is not even helping. What kind of service provider is MTN if they cant resolve this problem.
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MTN South Africa's replyOfficial
17 Aug 2015, 14:47Hello wesley.lingadu22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, our revenue assurance consultant has been trying to contact you without any luck. However he will send you an email of which you need to respond with the requested documents so this matter may be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, our revenue assurance consultant has been trying to contact you without any luck. However he will send you an email of which you need to respond with the requested documents so this matter may be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply17 Aug 2015, 14:47
Official
Hello wesley.lingadu22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, our revenue assurance consultant has been trying to contact you without any luck. However he will send you an email of which you need to respond with the requested documents so this matter may be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, our revenue assurance consultant has been trying to contact you without any luck. However he will send you an email of which you need to respond with the requested documents so this matter may be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***