1 reviews | Active since Aug 2015
BILLING OF AIRTIME NOT USED
Hi, I am a point where I can not ignore this situation as MTN is making a fortune out of me constantly purchasing airtime. I get my R100 airtime, 25 SMS as per my MTN Contract. My credited airtime of R100, becomes a R0.00 the same day/ following day it has been credited to me.This has been since the begining of the year. I hardly make any calls , I will make about +/-3 calls from my cellphone for the month 10min in total, I hardly download using my airtime if I do I make use of the \Free WIFI available".I have been with MTN for years & I never go over and above my airtime credited to me. Now I spend about R200 purchasing vouchers wich does not last for the month either...I might as well have takken up a Contract of R500 per month which I cannot afford. I just cant get use to the fact that I have to purchase airtime over & above me having a contract with MTN "
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your airtime is being depleted on data usage. Kindly note that you may contact our office and request for itemised billing to view the usage retrieved from your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your airtime is being depleted on data usage. Kindly note that you may contact our office and request for itemised billing to view the usage retrieved from your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***