MM
Melisizwe M
1 reviews | Active since Feb 2013
30 Oct 2015, 11:16
Billing of a Cancelled Contract
Good Day<br> <br> Account number A*** was cancelled and I do not owe MTN anything. Please stop sending text messages saying an amount of R7 464 is in arrears, to the wrong person. I have been having this problem for a long time and I have sent countless messages and made a lot of phone calls to know avail. Does your company have at least one competent person who appreciates his/her job, who can help?<br> <br> Please check all your records.<br> <br> Regards<br> Sizwe<br>
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Replies (1)MTN South Africa's replyOfficial
30 Oct 2015, 12:33Hello Melisizwe777,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that we have escalated this matter to the relevant department to stop the messages as there is no amount outstanding on the account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that we have escalated this matter to the relevant department to stop the messages as there is no amount outstanding on the account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply30 Oct 2015, 12:33
Official
Hello Melisizwe777,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that we have escalated this matter to the relevant department to stop the messages as there is no amount outstanding on the account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that we have escalated this matter to the relevant department to stop the messages as there is no amount outstanding on the account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
