MM
Musa M
1 reviews | Active since Jan 2013
23 Mar 2016, 17:37
Billing of a Cancelled account
Hi, <br> <br> I have cancelled both my my contracts with MTN in October 2015 and then one number was not cancelled *** and i cancelled it again on the 31st Jan 2016 and it's still not cancelled and they keep on billing my account. I want this matter sorted and i don't want my account to be billed at the end of march because i have cancelled this service<br>
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MTN South Africa's replyOfficial
24 Mar 2016, 07:00Hello MusaMa,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that contract for cell *** has been cancelled and the number converted to prepaid. Please allow +-2-24 hours. SMS will be sent to notify you, after the SMS you can load data or airtime on the sim card.
The account has been credited from December 2015 until March 2016. Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that contract for cell *** has been cancelled and the number converted to prepaid. Please allow +-2-24 hours. SMS will be sent to notify you, after the SMS you can load data or airtime on the sim card.
The account has been credited from December 2015 until March 2016. Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply24 Mar 2016, 07:00
Official
Hello MusaMa,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that contract for cell *** has been cancelled and the number converted to prepaid. Please allow +-2-24 hours. SMS will be sent to notify you, after the SMS you can load data or airtime on the sim card.
The account has been credited from December 2015 until March 2016. Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that contract for cell *** has been cancelled and the number converted to prepaid. Please allow +-2-24 hours. SMS will be sent to notify you, after the SMS you can load data or airtime on the sim card.
The account has been credited from December 2015 until March 2016. Please allow +-5 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***