Billing nightmare due to an upgrade followed by suspension of my account!!

I have tried numerous times to call the contact centre and each time I am put through to a consultant, I am told the systems are offline. How is anything supposed to be resolved if this is the case? We do not have hours on end to sit an wait to call back when it’s convenient to MTN.

My account has been suspended due to an ERROR on MTN's side which has taken them over a month to resolve!!! I upgraded my contract which I was due for and then got billed an early upgrade fee which I am not liable for as I was already past my upgrade date. Bare in mind I have paid towards my account as I would still like to be in good standing with MTN and yet my account was still suspended.

Call centre is useless, their consultants are not helpful and each time you eventually get through it's a different story than the last.

I have had enough of the incompetency that is MTN and their contact centre.