1 reviews | Active since Jan 2018
First two months of a contract double date that is R549 a month, I was being charged R2500pm for. Eventually sorted.....recieved 20gig daytime & 20 gig nighttime instead of 40 +40 gig. Data goes sooo quickly asked for URL report only to be told they cant help me. Do the *180* thing says no email linked to number. Enquire how to link email to my number, 3 weeks later still waiting after numerous emails. I have been a man client for 15 years & their lack of customer service & outright theft is unforgivable. Never will n sign another contract with MTN. Nightmare since day one of their double (half) data (4xcontract price thievery)
Good day Rudolph,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The matter has been escalated and is in the process of being resolved.
Please advise which month you disputed for the URL to be forward to you.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
Good day Rudolph,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The matter has been escalated and is in the process of being resolved.
Please advise which month you disputed for the URL to be forward to you.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
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