Billing nightmare

I upgraded my contract in May. ON the call, the agent asked me if i still needed my data bundle and i emphatically told him to keep it on my contract. Of course he didn't do this, so in June i received a R2700 bill due to high out of bundle data rates.<br> <br> I called the call centre and asked them to reverse this. of course they said that they would log an enquiry but nothing has happened.<br> <br> It is impossible to get through to the call centre. You sit and wait to get through for ages and that is even if the call doesn't cut before then.<br> <br> Added to that, i can't claim for my cellphone bills from work because the invoice pdf download on the website doesn't work and they are no longer sending out bills via email anymore.<br> <br>