NN
Nhlanhla N
1 reviews | Active since Feb 2015
10 Feb 2015, 08:48
BILLING MY ACCOUNT WITHOUT DATA
HI, MY NAME IS NHLANHLA NKUNA ID *** AND I HAVE A CONTRACT WITH MTN AND THE FOR THE PAST FOUR MONTHS THEY HAVE BEEN BILLING ME WITHOUT GIVING ME THAT DATA EVERY MONTH THEY ARE DEBITING MY ACCOUNT WITH R239.00 OF WHICH I AM NOT GETTING ANYTHING FOR IT I HAVE CALLED MTN ON AND SPOKE TO THAPELO MOLEKOA AND HE TOLD ME HE WILL FORWARD THE QUERY AND THEY WILL CALL THAT WAS ON THE 05-02-2015 AND STILL NO FEED BACK FROM THEM AND REQUESTED STATEMENTS AS WELL AND NOTHING IS HAPPENNING PLZ MTN MY NUMBER IS *** THEY PROMOSED TO CALL ME AND THEY ARE STILLING MY MONEY ....
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MTN South Africa's replyOfficial
23 Feb 2015, 20:41Hello Nhlanhla.Nkuna,
We do apologize for the delayed response and for any inconvenience caused.
We've perused your account and can confirm that you were being provisioned on the 14th of every month with your 300MB data bundle. We do see that you were provided with the itemised billing report confirming the provisioning with the usage thereof.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused.
We've perused your account and can confirm that you were being provisioned on the 14th of every month with your 300MB data bundle. We do see that you were provided with the itemised billing report confirming the provisioning with the usage thereof.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Feb 2015, 20:41
Official
Hello Nhlanhla.Nkuna,
We do apologize for the delayed response and for any inconvenience caused.
We've perused your account and can confirm that you were being provisioned on the 14th of every month with your 300MB data bundle. We do see that you were provided with the itemised billing report confirming the provisioning with the usage thereof.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused.
We've perused your account and can confirm that you were being provisioned on the 14th of every month with your 300MB data bundle. We do see that you were provided with the itemised billing report confirming the provisioning with the usage thereof.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,