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nozibele N
1 reviews | Active since Feb 2014
21 Sept 2015, 07:40
Billing my account when the contract is over
I had a contract with ended in June 2015 .i call the MTN call centre ans cancelled the contract .I July MTN debited my account i then went to the MTN store in Campus Square the consultant there assured me that it was cancelled and will not go off again.In August MTN took money again in my account and this time when i went to the same MTN store in Campus Square they are telling me that they can't help me I must go to Cresta.i have been with MTN for the pass 13 year but of late i am not happy with the service I am getting from them please help.
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MTN South Africa's replyOfficial
21 Sept 2015, 13:34Hello Nxunxu,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the cell number has been cancelled.
The contract has expired26-6-2015. The last invoice generated was for June month. The debit order has returned unpaid. The amount for R 221.80 need to be paid to clear the account status.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the cell number has been cancelled.
The contract has expired26-6-2015. The last invoice generated was for June month. The debit order has returned unpaid. The amount for R 221.80 need to be paid to clear the account status.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply21 Sept 2015, 13:34
Official
Hello Nxunxu,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the cell number has been cancelled.
The contract has expired26-6-2015. The last invoice generated was for June month. The debit order has returned unpaid. The amount for R 221.80 need to be paid to clear the account status.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the cell number has been cancelled.
The contract has expired26-6-2015. The last invoice generated was for June month. The debit order has returned unpaid. The amount for R 221.80 need to be paid to clear the account status.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number
Kind Regards,
Alice van der Merwe
***