CL
Cindy L
1 reviews | Active since May 2014
01 Mar 2016, 10:44
Billing my account for something I dont have...
I have been paying R 275.00 on average a month for my I pad.... now all of a sudden its gone up to R 2069.52 ..I have called in and I have gone in and I have e mailed...No One can tell me what is going on.....<br> We did not get a sim card with the i pad as we have wi fi at home..... I have 3 reference numbers from MTN and still they keep debating my account... its just like steeling my money.... and no one cares....
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Mar 2016, 13:54Hello Balloon123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the charges on the invoice dated 07-02-2016 were due to Packet switched data calls. We have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the charges on the invoice dated 07-02-2016 were due to Packet switched data calls. We have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply02 Mar 2016, 13:54
Official
Hello Balloon123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the charges on the invoice dated 07-02-2016 were due to Packet switched data calls. We have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the charges on the invoice dated 07-02-2016 were due to Packet switched data calls. We have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***