SG
Shaheed G
1 reviews | Active since Sept 2013
28 Aug 2015, 08:08
Billing more then tripled in my 1st month?
I bought a blackberry phone for myself from mtn for the price of R159 a month surprised to see 3weeks later when I got my bill of R799. I of course queried this and they said my data usage was high and my line was open not a top up, I requested a statement to see my usage which was requested over a week ago and still have not received anything! I queried was the BIS service not activated for my data usage they advised it was but I still went over my limit. I don't see how this is possible and would want this to be sorted out immediately as I cant sit and wait for a dam statement for a week!
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MTN South Africa's replyOfficial
28 Aug 2015, 08:49Hello Shido,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to records, the package was on an open line until the 23 August that it was requested to be migrated to Top Up.
Kindly note that when browsing on the blackberry net. APN it is zero rated because you have BIS. However, when downloading certain files or streaming via our public APN may result in additional charges.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to records, the package was on an open line until the 23 August that it was requested to be migrated to Top Up.
Kindly note that when browsing on the blackberry net. APN it is zero rated because you have BIS. However, when downloading certain files or streaming via our public APN may result in additional charges.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Aug 2015, 08:49
Official
Hello Shido,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to records, the package was on an open line until the 23 August that it was requested to be migrated to Top Up.
Kindly note that when browsing on the blackberry net. APN it is zero rated because you have BIS. However, when downloading certain files or streaming via our public APN may result in additional charges.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to records, the package was on an open line until the 23 August that it was requested to be migrated to Top Up.
Kindly note that when browsing on the blackberry net. APN it is zero rated because you have BIS. However, when downloading certain files or streaming via our public APN may result in additional charges.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Veronica
REQ:***