MG
Musiiwa G
1 reviews | Active since Oct 2015
14 Oct 2015, 15:17
Billing more than contract
I upgraded my phone two months ago, and now I keep receiving sms's saying I have to pay R1588 of which I don't understand because I am on a contract of R369 how did it come to R1588 I don't understand. and now my services have been suspended. how do I pay something I cannot afford as my contract was for R369 which is what I can afford.<br> Please assist
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MTN South Africa's replyOfficial
14 Oct 2015, 18:33Hello Siwie23,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has only been set up on the account 12-8-2015. On the August invoice we do pick up that the account has been billed for the upgrade fee and extra data usage. Due to the account on open 1GB package the system picked up that the Sim card has been used further on the internet after the 1GB has been utilized. We have sent the request to the billing department to validate the charges on the August month.
Note this billing period is from 13-7-2015 until 13-8-2015. Please allow +-10 working days for the request to be finalized, REQ:***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has only been set up on the account 12-8-2015. On the August invoice we do pick up that the account has been billed for the upgrade fee and extra data usage. Due to the account on open 1GB package the system picked up that the Sim card has been used further on the internet after the 1GB has been utilized. We have sent the request to the billing department to validate the charges on the August month.
Note this billing period is from 13-7-2015 until 13-8-2015. Please allow +-10 working days for the request to be finalized, REQ:***
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply14 Oct 2015, 18:33
Official
Hello Siwie23,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has only been set up on the account 12-8-2015. On the August invoice we do pick up that the account has been billed for the upgrade fee and extra data usage. Due to the account on open 1GB package the system picked up that the Sim card has been used further on the internet after the 1GB has been utilized. We have sent the request to the billing department to validate the charges on the August month.
Note this billing period is from 13-7-2015 until 13-8-2015. Please allow +-10 working days for the request to be finalized, REQ:***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has only been set up on the account 12-8-2015. On the August invoice we do pick up that the account has been billed for the upgrade fee and extra data usage. Due to the account on open 1GB package the system picked up that the Sim card has been used further on the internet after the 1GB has been utilized. We have sent the request to the billing department to validate the charges on the August month.
Note this billing period is from 13-7-2015 until 13-8-2015. Please allow +-10 working days for the request to be finalized, REQ:***
Kind Regards,
Alice van der Merwe
***
Best regards,