RN
Ryno N
1 reviews | Active since May 2015
01 May 2015, 11:04
Billing mistakes
A few months ago MTN took over my contract from Nashua Mobile who closed down, and started billing me almost double the amount that I paid at Nashua Mobile I have gone to them at their Zevenwacht branch and provided them with my previous statements (almost a month ago) as the device they are billing has not been used for the past 1.5years. I have not received any statement from them to how they even get to this amount from taking over the account. <br> <br> I have sent numerous email and tried phoning them 14 times this morning and there is no answer. There is no service from them and they are not even attempting to get back to me.
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MTN South Africa's replyOfficial
17 May 2015, 09:35Hello Ryno-nel88,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
According to our records you are on a MTN Broadband 500 package (open data package) and you get provisioned with 500MB of data on the 1st of very month.
Our records also show that you are using the data, and only once your 500MB data has been depleted does the network start billing you for connecting onto the internet.
Please contact our customer care on 808 if you would like to be provided with a URL report.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
According to our records you are on a MTN Broadband 500 package (open data package) and you get provisioned with 500MB of data on the 1st of very month.
Our records also show that you are using the data, and only once your 500MB data has been depleted does the network start billing you for connecting onto the internet.
Please contact our customer care on 808 if you would like to be provided with a URL report.
Regards,
Lawrence
REQ: ***
Best regards,
MTN South Africa's reply17 May 2015, 09:35
Official
Hello Ryno-nel88,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
According to our records you are on a MTN Broadband 500 package (open data package) and you get provisioned with 500MB of data on the 1st of very month.
Our records also show that you are using the data, and only once your 500MB data has been depleted does the network start billing you for connecting onto the internet.
Please contact our customer care on 808 if you would like to be provided with a URL report.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
According to our records you are on a MTN Broadband 500 package (open data package) and you get provisioned with 500MB of data on the 1st of very month.
Our records also show that you are using the data, and only once your 500MB data has been depleted does the network start billing you for connecting onto the internet.
Please contact our customer care on 808 if you would like to be provided with a URL report.
Regards,
Lawrence
REQ: ***
Best regards,