AS
Andrew S
1 reviews | Active since Mar 2009
07 Apr 2015, 10:23
Billing messup
I upgraded my contract with MTN last year November and picked a subscription that would fulfill my needs i.e. with the relevant bundled minutes, data and smses. Somehow they have managed to completely mess this up and they have been utterly useless in attempting to resolve it for me. I have contacted their 808 number several times and when I eventually manage to get through the person on the line cannot assist me. I have logged a service request REQ:*** and have heard nothing after more than a week. I get allocated 1GB of data a month. This does not reflect on my account. I get 500 smses but this does not get allocated to me. I have been billed for exceeding these but I haven't. What is going on MTN? Get your act together and assist me. Will someone please contact me and resolve this mess?
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MTN South Africa's replyOfficial
21 Apr 2015, 16:07Hello asenior,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that you were charged incorrectly for data and that it has been corrected. A credit amount of R633.87 was calculated, approved and allocated to your account on the 2nd of April 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that you were charged incorrectly for data and that it has been corrected. A credit amount of R633.87 was calculated, approved and allocated to your account on the 2nd of April 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply21 Apr 2015, 16:07
Official
Hello asenior,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that you were charged incorrectly for data and that it has been corrected. A credit amount of R633.87 was calculated, approved and allocated to your account on the 2nd of April 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that you were charged incorrectly for data and that it has been corrected. A credit amount of R633.87 was calculated, approved and allocated to your account on the 2nd of April 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,