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nastasja E

1 reviews | Active since Apr 2015

07 Jul 2015, 09:05

billing me for insurance when I dont have insuranc

I canceled my insurance with mtn on the 6 june and they are<br> still billing me. I phoned in and was transfered 4 times and no one<br> could help me, I just kept getting transfered. I held on at accounts for 30min and had the phone<br> put down in my ear. All I want is my money refunded to me but mtn doesnt even know which department<br> can advise me to get this done. I am now struggling and wasting my time and money for a mistakr mtn had made. Mtn is the worste!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Jul 2015, 10:55
Official
Hello nastasjaembury,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records the insurance service was deactivated on 09-06-2015 we have also note that you have not been billed for the service.

Thank you
Wenzile Masina
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