MC
Monique C
1 reviews | Active since Jan 2016
22 Jan 2016, 17:31
Billing me and recieved no data
I had a contract with mtn since 2011,in 2015 my bad expierenced started when mtn billed me more than what they supposed to,made my instalments more!!! Then they said my contract expired so i cancelled it ,no one tells me i wont receive my last airtime and data i just dont get any!!!highly ****ed and then i got 1gb free to download for an hour they took my data first then my airtime went!when clearly it was a promo for one hour,no one has gotten back to me ever since two weeks ago!!
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Replies (1)
MTN South Africa's replyOfficial
23 Jan 2016, 11:55Hello Moc2,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your number stops receiving contract airtime and bundle when contract is cancelled. If you had received airtime and bundle again in January, you would have to pay for one more month that would have taken your debit orders to February 2016.
Your airtime and bundles get forfeited when number is migrated to Prepaid, this is because of the difference in billing between Contract and Prepaid.
We hope you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your number stops receiving contract airtime and bundle when contract is cancelled. If you had received airtime and bundle again in January, you would have to pay for one more month that would have taken your debit orders to February 2016.
Your airtime and bundles get forfeited when number is migrated to Prepaid, this is because of the difference in billing between Contract and Prepaid.
We hope you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 Jan 2016, 11:55
Official
Hello Moc2,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your number stops receiving contract airtime and bundle when contract is cancelled. If you had received airtime and bundle again in January, you would have to pay for one more month that would have taken your debit orders to February 2016.
Your airtime and bundles get forfeited when number is migrated to Prepaid, this is because of the difference in billing between Contract and Prepaid.
We hope you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your number stops receiving contract airtime and bundle when contract is cancelled. If you had received airtime and bundle again in January, you would have to pay for one more month that would have taken your debit orders to February 2016.
Your airtime and bundles get forfeited when number is migrated to Prepaid, this is because of the difference in billing between Contract and Prepaid.
We hope you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Best regards,