LB
Lize B

1 reviews | Active since Oct 2010

29 Oct 2015, 12:42

Billing items NEVER asked for

I renewed my contact in Dec 2014 and was billed correctly Jan and Feb for R 499. <br> But then I start getting billed R 579 for data bundles I did not sign up for.<br> <br> I have been with Afrihost since Nov 2014 and therefore don't need extra data from MTN.<br> <br> Emails to Customer Care do not work and the phone just rings when you phone Cavendish Branch, this is where I signed up my contract.<br> <br> I will not pay for services I DO NOT USE nor EVER SIGNED UP FOR.<br> <br> There is now a backlog of R 1200 odd \owing"and MTN Accounts says I must phone Customer Care.... who can't help me!<br> <br> I demand the rightful correction to my account to clear my credit rating<br> <br> Liz? Baxter<br> """

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Oct 2015, 12:03
Official
Hello beachb,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Thank you for your time.

The 300MB has been removed and the account will be credited for this charges from Jan 2015 until October 2015. Allow +-10 working days for the request to be finalized.

Kind Regards,

Alice van der Merwe

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Best regards,