Billing issues, customer service issues, account issues, just issues.

Less than 1 star. Absolutely garbage service constantly.

I have had billing issues with your billing department since July last year. All I wanted to do was change my banking details and I followed all the correct channels but you would swear I was asking for something outrageous. Every month you didn't debit and then you cut me off and I had to fight to get my line switched on again. Until the point where I was completely fed up and made you do cash billing. I then vowed that at the end of my contract I would never renew again with MTN. Prepaid only. And that is a loss for you considering how much I use my phone for business.

Lo and behold, I follow the correct avenues to cancel my contract by phoning retentions department on 06/06/21 (my contact ended on 05/06/21) and your idiots in your department scheduled my cancellation for the 06/07/21, eventhough I was out of contract and was assured in May by your retentions department that if I called before the billing cycle for the month of June I would not be billed seeing as I was out of contract.

But I then received confirmation that you had scheduled me to go onto prepaid on the 06/07/21 which after trying to fight I eventually gave up on and paid for the month of June, because it is too frustrating to deal with your terrible company.

And then just to add the cherry on the top of the MTN cake made of faeces, you still go and bill me for the month of July. What a bunch of ********* imbeciles.

References for this issue are: *** ***, and i spoke today with a Mpho in your retentions department. I demand that you put my number on to prepaid and reverse the minutes and data that you have incorrectly allocated to my number for this month.

I also demand the recordings of the calls I made to your retentions department today, as well as on the 6th of June 2021 and on the 5th of May 2021.

If this is not sorted out ASAP I will be reporting you to ICASA as well as ombudsman. I am now very sick and tired of monthly issues from MTN for the past year. You lost out on a very loyal customer. And my business contracts coming up for upgrade with another service provider would have meant a monthly spend of at least R15 000 with MTN that you have lost due to your unadulterated incompetence.