1 reviews | Active since May 2015
Billing Issues and No Customer Satisfaction
I have had my MTN contract for a number of years now via Nashua Mobile.<br> November 2014 Nashua mobile closed down for good selling my Contract to MTN.<br> <br> Somewhere somehow weather it be Nashua or MTN someone has let me down as the paying customer. With Nashua Mobile my contract was simple, a debit order went of my bank account and airtime and data was loaded to my cell on or around the 1st of every month and should i want additional data or airtime all i had to do was load it. Now that i am an MTN customer my bill changes on a monthly basis, the contract has been changed to suit the SP and not me, i cannot load airtime to my cell if the SP blocks me for using my allocated airtime finished, i requested in store at the Glen Shopping Centre MTN to migrate to a contract wich allows me to controll my spend 2 months ago and nothing has happened, not even a phone call to say that they are not willing to help me.<br> <br> So i ask you now. what do i do as i have a contract that i didnt sign for and cannot use the way i want to.<br>
Thank you for posting.
Please accept our apologies for the delayed response and any inconvenience this may have caused.
The package you are currently on is an open package, meaning that after you have used your R200.00 allocated monthly you can still make calls and will be billed for it.
You have an option to migrate your package to a MY MTNChoice promo where you will receive minutes and you can have a limit placed on your usage.
Your current bill is R808.79.
We trust you find this in order.
Regards
Jean
REQ:***
Best regards,
Thank you for posting.
Please accept our apologies for the delayed response and any inconvenience this may have caused.
The package you are currently on is an open package, meaning that after you have used your R200.00 allocated monthly you can still make calls and will be billed for it.
You have an option to migrate your package to a MY MTNChoice promo where you will receive minutes and you can have a limit placed on your usage.
Your current bill is R808.79.
We trust you find this in order.
Regards
Jean
REQ:***
Best regards,
