Billing issues and bad customer service

I recently had a frustrating experience with MTN customer service. After multiple attempts to contact them regarding a billing issue, I finally spoke with a consultant who seemed unaware of the details concerning my statement. Additionally, three other consultants had network issues, making it impossible to communicate with them so I have resorted to Hello Peter.

I app**** for a month-to-month ZTE contract at R499 on April 25, 2024, and paid an upfront fee of R598, which I believed covered the month of May as I received my router on May 4. However, my recent statement shows a total charge of R1,464.80, which includes a pro-rata charge, the regular monthly fee, and another upfront charge. Even after deducting the R598 I paid, there is an unexplained additional charge of R866.

I am highly disappointed with the lack of clarity and support from MTN. The billing discrepancies were not explained in my contract, and I am still awaiting a detailed explanation. The poor customer service and unresolved billing issues have left me deeply unsatisfied with MTN.