1 reviews | Active since Oct 2009
Billing Issues and Bad Attitude of operator - MY WORD OF WARNING STAY AWAY FROM MTN - UNLESS YOU WANT ENDLESS ISSUES.
<p>Today after having issues with my contract, I checked up on my account so I can close it with MTN as they are useless. I phoned the call center, to be put through to one guys, who eventually put me onto another operator with a *** houding. After trying to explain it to this woman, re my sons account was removed from my account 2 months ago, and he has been billed for 2 months, how is it possible I am being still billed for his account. I was told this is because I am paying my account late !! I asked this stupid woman, how is this possible, because I am on debit order ? She continues to tell me otherwise and puts the phone down in my ear. </p> <p>MY WORD OF WARNING STAY AWAY FROM MTN - UNLESS YOU WANT ENDLESS ISSUES.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account status, line was upgraded with the request in notes stating cancellation on contract and to revert the line to pre-paid. Another urgent request has been sent to the retentions division to assist and complete cancellation request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account status, line was upgraded with the request in notes stating cancellation on contract and to revert the line to pre-paid. Another urgent request has been sent to the retentions division to assist and complete cancellation request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.