MP
Matthew P

1 reviews | Active since Oct 2012

31 Jul 2015, 10:59

Billing Issues -

Good Day,<br> <br> Firstly, I tried calling. And as you probably know quite well, was a waste of time.<br> <br> I recently upgraded my contract with you after never having an issue, I upgraded to the Note 4 for R559 a month, today I receive a bill for R787.98<br> <br> So from R559 to R787.98, how does this happen?<br> I see there is an upgrade charge of R92.10 which nobody told me about at all during the whole upgrade process, other than that I am paying 14% tax on top of R599.12 cents, how is this possible after signing a contract for R559 a month? <br> <br> So paying R683 for a R559 contract is ridiculous!<br> <br> I would like this issue sorted out as soon as possible, as I should not be paying a cent more than R559 as far as I am concerned.<br> <br> Please contact me on ***, the account number is ***<br> <br> Regards,<br> Matthew

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Aug 2015, 13:44
Official
Hello Mat.P,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The upgrade fee is a once off amount after the upgrade. Next month it will be the normal charge that was agreed upon.

The sales person should have given the price exclusive and inclusive of vat. Other charges are vat exclusive, e.g. promo fees.

Check the charges on the August invoice and they should be what was agreed upon except the vat charges.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

Best regards,