BIlling Issues

From what I can gather, I have been billed twice and only received one set of services (data, calls and sms's)<br> I then requested a detailed statement (itemised billing) which I was told would cost me R21.00, in other words MTN customers have to pay in order to sort out billing issues and to fix an error from MTN.<br> <br> After much fighting at the MTN Nicolway I told them to bill me the R21 and send me my itemised billing. That was last week Thursday the 2nd July and it is now a week later and I still have no response.<br> <br> I logged a complaint and asked for itemised billing and still nothing, in the interim I am not able to make calls and I have had to purchase data.<br> <br> Lastly the cherry on top of this massive joke that MTN calls service, is the fact that everything takes ridiculously long at the MTN Nicolway shop... because wait for it, you cant get signal in the store.<br> <br> That is irony at its best, MTN try to tell us how great their service is, but you cant even get signal in their store and you cant phone the call centre either, because the staff are on strike.<br> <br> Needless to say, I definitely made the wrong choice by opening a contract with MTN