Billing issues

<p>I am actually sick and tired of typing my story on all possible platfroms, but here I go again.</p> <p> </p> <p>MTN !!!! the most pathetic company I have ever had the displeasure of working with.</p> <p> </p> <p>My partner and I have been fighting this battle for almost a year now. Same situation as a previous hello peter user had mentioned. My partner has an MTN choice 100 min , in June of 2016 they had billed him over R5000.00. the query was lodged and no feedback from their side. We had requested itemized billing and saw at least 3 descrepencies. It was then handed over to the legal department stating that he owes MTN now R11000.00 !!!! Desperate as we were we went to head office where we were told that the recording of a conversation would be listened to where he did not agree to any form of top up. On their system they also picked up the billing errors and we were promised that the matter was to be withdrawn from the attorneys office. That was in October of 2016. On the 13/02/2017 he recieved another email from the same attorneys stating that the problem as clearly not been resolved and he now owes a sum of approx R18000.00!!!! I have complained to all the neccessary people at MTN yet no response. It has been 4 months since we were at MTN headoffice and they really show very little respect or care for their clients as this is on the fault of MTN yet the customer should take time out of their lives to do all the running around. With our finacial state hanging in the balance I have now contacted the ombudsman who has accepted this case. See you in court MTN !!!</p>