EN
Edward N
1 reviews | Active since Jan 2013
01 Jun 2015, 12:45
Billing issues
My bills are never consistent with the amount I have to pay. This past month I received an invoice stating my amount due was R0.00 and this obviously can't be correct. <br> <br> It is terrible service that leads the customer to have to sit on hold for 40 minutes to find out what they have to pay.
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MTN South Africa's replyOfficial
09 Jun 2015, 12:17Hello kosie345,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1 539.56 outstanding for the month of May. I have also sent the invoices/statements for March, April and may for your perusal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1 539.56 outstanding for the month of May. I have also sent the invoices/statements for March, April and may for your perusal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 12:17
Official
Hello kosie345,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1 539.56 outstanding for the month of May. I have also sent the invoices/statements for March, April and may for your perusal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1 539.56 outstanding for the month of May. I have also sent the invoices/statements for March, April and may for your perusal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,