SS
Sophie S
1 reviews | Active since Nov 2013
05 Sept 2016, 20:20
Billing issues
<p>Hi There </p> <p> </p> <p>Following the 3 months credited by MTN my account is suddenly in arrears </p> <p> </p> <p>Emailed customer care on the 24th Aug 16 and all they seem to be doing is read the balance due as per the statement instead of giving me a detailed description as to how I'm suddenly owing when my account is supposed to be up to date </p> <p> </p> <p>All I need to know is what happened to the credit that was given and how was it allocated and where the outstanding balance comes in </p> <p> </p> <p>Looking forward to hearing from you </p>
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MTN South Africa's replyOfficial
07 Sept 2016, 21:44Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that your account was credited with R2364.00 (incl. vat) on 2016-05-09 and your outstanding balance was R1587.40 so after the credit was passed your balance was R -776.60, the remaining credit was then used up on your 2016-05-20 invoices.
We have emailed you your account statement reflecting the credit and what it was used up on, reference number: ********** 7.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply07 Sept 2016, 21:44
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that your account was credited with R2364.00 (incl. vat) on 2016-05-09 and your outstanding balance was R1587.40 so after the credit was passed your balance was R -776.60, the remaining credit was then used up on your 2016-05-20 invoices.
We have emailed you your account statement reflecting the credit and what it was used up on, reference number: ********** 7.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
SS
Sophie S's updateReviewer Update
08 Sept 2016, 01:41Hi Siphumezo
Thank you for your explanation
So it means I was debited twice for May hence June is outstanding
I am allocated a 3 months credit in May that was used up in May when I only owed April on the 9th May
Mar - I paid
Apr - I paid and reversed the debit
May - credit was allocated and by then April was outstanding and obviously May pending, so the R1587.40 covered these months
On the 20th May, invoice was generated which covered May again
By the time June came, the credit was finished
May I ask that you rectify this as this will make my account up to date
Thank you
SS
Sophie S's update08 Sept 2016, 01:41
Reviewer Update
Hi Siphumezo
Thank you for your explanation
So it means I was debited twice for May hence June is outstanding
I am allocated a 3 months credit in May that was used up in May when I only owed April on the 9th May
Mar - I paid
Apr - I paid and reversed the debit
May - credit was allocated and by then April was outstanding and obviously May pending, so the R1587.40 covered these months
On the 20th May, invoice was generated which covered May again
By the time June came, the credit was finished
May I ask that you rectify this as this will make my account up to date
Thank you