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christopher M

1 reviews | Active since Jan 2014

18 May 2015, 12:43

Billing issues

Morning <br> <br> I have being having a problem with my SIM .it giving me issues when connecting to the internet. it always bills me from the airtime not the data bundles. I have being experiencing this problem since I ported to MTN from Cell C. I have called a numerous times to have the issue addressed. I have being given setting which never worked and lame reasons y I'm billed from airtime. I have for while stopped using the sim card for internet.<br> Last night I tried using the sim card for internet I had a balance of about R2.60 when I made the purchase of data bundles. Unfortunately little did I know that was only buying headache and a licence for one of MTN \service champion"to call me bored"

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 May 2015, 12:09
Official
Hello Chrisonti2000,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,