1 reviews | Active since Apr 2017
Billing issue unattended
<p>It has been 2weeks since I've made a complaint with mtn about a billing issue, the issue has still not been resolved yet I am told it's in the process of being resolved. My only issue here is that I don't see why the matter should take so long if there is a contract clearly showing them that I am not making all my claims up! Mtn I need my refund and for you to fix my billing as my next debit order is literally in a few days and I won't be complaining for another refund when you make another wrong debit. You really need to fix my issue as in last week already! Absolute ******* service</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Our billing department require the copy of the upgrade signed.
We have picked up that the discount has not app**** on the upgrade done in June 2017 (Use your own device)
We do not pick up a copy of the upgrade done via MTN Cosmonet Store in Cresta Center on our systems, we have sent the request to the store to assist us with the copy of the upgrade signed in June 2017 to correct the package for the discount to apply.
Once this is received and the upgrade state the R89 subscription fee we will assist with the difference in subscription credit to the account.
If you do have a copy of the upgrade documents signed, please email this for me to assist you. My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Our billing department require the copy of the upgrade signed.
We have picked up that the discount has not app**** on the upgrade done in June 2017 (Use your own device)
We do not pick up a copy of the upgrade done via MTN Cosmonet Store in Cresta Center on our systems, we have sent the request to the store to assist us with the copy of the upgrade signed in June 2017 to correct the package for the discount to apply.
Once this is received and the upgrade state the R89 subscription fee we will assist with the difference in subscription credit to the account.
If you do have a copy of the upgrade documents signed, please email this for me to assist you. My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
Please ignore the request for the copy we have received this.
Best regards,
Please ignore the request for the copy we have received this.
Best regards,
Hi Alice,
I had to go into the store yesterday myself to give them a mouthful because of this incompetence and I must say I did not appreciate the sarcasm from the lady assisting me. She kept alluding to the fact that the reason why the delay took place was because "you say we're ***********". Instead of apologizing for a waste of my time she was giving nothing but excuses! You know at this point I really want to cut all ties with mtn because my money doesn't seem to be appreciated!
Hi Alice,
I had to go into the store yesterday myself to give them a mouthful because of this incompetence and I must say I did not appreciate the sarcasm from the lady assisting me. She kept alluding to the fact that the reason why the delay took place was because "you say we're ***********". Instead of apologizing for a waste of my time she was giving nothing but excuses! You know at this point I really want to cut all ties with mtn because my money doesn't seem to be appreciated!