Billing issue still not sorted

Good Day<br> <br> With reference to the response below, please note that I keep receiving smses informing me that my account will be debited with an amount of R 768.38 on the 15th January 2016.<br> <br> ___<br> Hello daprunes<br> <br> Thank you for your post<br> <br> We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.<br> <br> A credit of R230.01 will be passed for the discounts not app**** on invoices 2015-11-13 to 2015-12-13. We have requested the relevant functional unit to make sure that the discounts are app**** going forward, reference number: ***.<br> <br> We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.<br> <br> Kind Regards<br> Siphumezo<br> REQ:***