JJ
JENNA J
1 reviews | Active since Mar 2009
09 Jun 2015, 11:45
Billing Issue still not corrected
Dear Mtn<br> <br> I sent the below complaint to you, two months later this is still going on. Can you find a permanent solution?<br> <br> I see my payments are neither reflecting, please send me an e-mail address so that I may send you all your proof of payments.<br> <br> \Call 1 ***
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MTN South Africa's replyOfficial
15 Jun 2015, 14:24Hello jennajan,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there are two credits of R89.99 that were passed on to your account on the 20th April and the 22nd of April respectively which are from March and April invoices.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there are two credits of R89.99 that were passed on to your account on the 20th April and the 22nd of April respectively which are from March and April invoices.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 14:24
Official
Hello jennajan,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there are two credits of R89.99 that were passed on to your account on the 20th April and the 22nd of April respectively which are from March and April invoices.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there are two credits of R89.99 that were passed on to your account on the 20th April and the 22nd of April respectively which are from March and April invoices.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,