Billing Issue Since 2015

I am so irritated and frustrated with Mtn billing issue in 2015 my phone contracted ended and i decided to not upgrade and keep the package they offered which was R100 airtime, 25 smses and 150-200mb data for (+-) R350.

They explained to me that continuing the package will only come with the airtime and smses which means that the data would fall away. I understood and in May 2015 decided to go into the store and add a recurring 100mb data bundle for R35/R36 which took my monthly installment up from R109 to R145.

The first month after adding this recurring bundle i received the data, after that for (+-) 8months Mtn has charged me R145 a month but i did not receive my data. I went into the Mtn store in Paarl Mall which the lady logged the billing request heard nothing from Mtn when i called them more than a month later they said that the request was closed i then logged another 1 and that too was closed some time later i called again asking why it was closed they said i received that data for the first month it was added. I was so annoyed that the billing request is not being read properly and just closed the consultant in the call centre told me that the request was not logged correctly and that she will log another one.

Called about a month later they said that Mtn will reimburse me for the amount they deducted when i did not receive the data and will take 7 - 14 working days i waited for that given time and they told me that i need to wait longer asking the same questions over and over again. It is now 2017 and i have still not received my money back i am considering cancelling my contract as this is putrid service. Mtn is quick to make sure that they get their money from you on a monthly basis but when they overcharge you, you never get your money back and have to retell the same issue to 50 different people. Worst Service EVER!!!!