1 reviews | Active since May 2016
Billing issue on ********** accounts still not resolved
Hi, I have received a call from 19th of April regarding ********** accounts. I was informed that MTN will cancel any exta amount that was billed to me in 5 to 7 days, today on the first of May, my accout indicate that I owe mtn 3500+. I have paid my normal 135.00 that was billed on my legitimate account. Please resolve this issue. Number is ***, latest ref no: ***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly be advised that the ********** query have been resolved and we still awaiting for a credit to be passed into your contract account,the matter has been escalated to our ***** department for the credit to be processed.
warm regards
mike
REQ:***
Log a new Complaint
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly be advised that the ********** query have been resolved and we still awaiting for a credit to be passed into your contract account,the matter has been escalated to our ***** department for the credit to be processed.
warm regards
mike
REQ:***
Log a new Complaint