JK
Justin K
1 reviews | Active since Nov 2011
01 Sept 2024, 17:09
Billing issue
Signed up last week for home internet and was charged upfront a pro rata rate for the end of Aug and the month of Sep. I get an sms today stating that, barely a week later, I will be billed again for the month of October, a full month in advance. So, two instalments in the space of a week. How does this make sense?
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Replies (3)JK
Justin K's updateReviewer Update
01 Sept 2024, 17:20Change my debit order date so I’m billed once a month. Move it to the end of the month if need be. I shouldn’t be billed twice in a week. No where was this made clear.
JK
Justin K's update01 Sept 2024, 17:20
Reviewer Update
Change my debit order date so I’m billed once a month. Move it to the end of the month if need be. I shouldn’t be billed twice in a week. No where was this made clear.
JK
Justin K's updateReviewer Update
02 Sept 2024, 03:43I wish to cancel my month to month contract. The month of Sep has been paid in advance.
JK
Justin K's update02 Sept 2024, 03:43
Reviewer Update
I wish to cancel my month to month contract. The month of Sep has been paid in advance.
JK
Justin K's updateReviewer Update
02 Sept 2024, 13:34I have returned the router and completed the cancellation. I then received an invoice stating I owe for October too. I’ve had the contract for less than a week within the cooling off period as per the CPA. I should be refunded.
JK
Justin K's update02 Sept 2024, 13:34
Reviewer Update
I have returned the router and completed the cancellation. I then received an invoice stating I owe for October too. I’ve had the contract for less than a week within the cooling off period as per the CPA. I should be refunded.