Billing Issue Again - Even Rob Shuter does care about his customers

Let me start my saying this is the 2nd post in a month for the same issue as it remains unresolved. Below is the link to my original post https://www.hellopeter.com/mtn/reviews/mtns-integrity-related-to-wrongful-billing- **********

As can be seen from the post a generic person “Kevin” responded however he conveniently forgets to provide the email address I should contact. I then asked for it and even then, no reply. MTN just doesn’t seem to put their customers first. I have asked on a number of occasions for a person to deal with but everything seems generic. I have then written to Rob Shuter, Group CEO of MTN on 23/03/2018, in an attempt to get some traction in Linkedin, below is my message, he as well just ignores a customer. Like I said top to bottom just doesn’t care about their customers. And again, I have to make this clean, I don’t want a credit, but a refund for the money owed to me.

MTN's very dissatisfied Customer Good Day Mr Shuter I hope you please take the time to read my complaint. Below is a link to my Hello Peter post, to which I have been trying to resolved for 20 months, now 21 months and it just seems like MTN doesn't care. https://www.hellopeter.com/profile/Nostic8031?page=1 In short MTN has been over charging me and everyone at MTN doesn't seem to take it serious, the proof is in the renewal documentation and the monthly statements, I'm being over charged in excess of R10 000, which may seem small to some people, but its alot to me. I'm getting calls to renew, but do you really think I want to renew with an operator that doesn't seem to care that I'm being over charged, how on earth will me renewal go. I have been a loyal customer of a long time and now I will both my contracts else where as I'm not treated like a loyal customer. MTN is actually gaining from my money, interest or whatever else and here me the customer is out of pocket, I think that is very *********. Please find the time to get someone to call me to resolve this issue, It will be highly highly appreciated, if you cant resolve this, then I truly know no one at MTN can. Kind Regards