EW
Elton W
1 reviews | Active since Sept 2009
19 Jun 2018, 13:53
Billing issue
I logged a query on their website but no response as yet. I am trying to find out why the October 2014 closing balance on my statement is R0.00 but the opening balance for November 2014 is R 716.00. This balance was carried over all the years and prevented me from upgrading last month. I had to pay the outstanding amount of R 668.00 before I was allowed to upgrade. Would appreciate some feedback please.
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MTN South Africa's replyOfficial
20 Jun 2018, 06:34Good day Elton,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Due to your query being 4 years old, I suggest that you contact our legal team by dialing 135 from an MTN line. They will be able to assist you.
Kind regards,
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Jun 2018, 06:34
Official
Good day Elton,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Due to your query being 4 years old, I suggest that you contact our legal team by dialing 135 from an MTN line. They will be able to assist you.
Kind regards,
Complaints Management Team.
Best regards,