HC
Helgard C
1 reviews | Active since Oct 2010
12 Sept 2017, 10:59
Billing Issue
My parents had a MTN 3G contract with an account limit of R 4000. MTN let the account run to over R 15 000. They have been trying to get this resolved with no luck for the last few months.
Even senior MTN staff failing to assist.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
13 Sept 2017, 14:27Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply13 Sept 2017, 14:27
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
HC
Helgard C's updateReviewer Update
19 Sept 2017, 13:53HI,
its been 6 days and still no one called me.
HC
Helgard C's update19 Sept 2017, 13:53
Reviewer Update
HI,
its been 6 days and still no one called me.
HC
Helgard C's updateReviewer Update
02 Oct 2017, 10:3219 days after you said you will call and still nothing.
HC
Helgard C's update02 Oct 2017, 10:32
Reviewer Update
19 days after you said you will call and still nothing.