GN
Gloria N
1 reviews | Active since Sept 2013
24 Jan 2017, 07:50
billing issue
<p>My contract with mtn was ending in October nd I have sent an email informing them that I want to terminate it as their service is poor however I still get invoiced even after Ive made all the payments nd informed the bank to block MTN however they decided to change the amount for the transaction to go through. </p>
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MTN South Africa's replyOfficial
24 Jan 2017, 09:28Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated.
As per our online discussion, MTN has informed you that any data, SMS or data left will be forfeited once the prepaid migration is done, please allow +-2-24 hours.
The account balance now R 80.01, the credit will be passed against the account to clear the account balance. We have removed the debit order.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply24 Jan 2017, 09:28
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated.
As per our online discussion, MTN has informed you that any data, SMS or data left will be forfeited once the prepaid migration is done, please allow +-2-24 hours.
The account balance now R 80.01, the credit will be passed against the account to clear the account balance. We have removed the debit order.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,