Billing Inquiry

Good day<br> <br> I contacted the MTN call centre because I noticed that my airtime balance decreased irregularly and wanted to find out more about this discrepancy. The 1st call I managed to speak to an agent & technical consultant, billing query was not resolved because the call got cut while busy on the line. <br> <br> I called the second time around & was hoping to pick up from where I left off in the previous call. Quickly realised I had to explain myself again and continued with the query. After some time I also realised the consultant was not understanding my query and judging from her responses, it sounded like she was annoyed. So I accepted the offer to speak to the supervisor.<br> <br> Supervisor mentioned a number of useful tips. Which was great, but she wasn't dealing with the billing questions I had. I made her aware of this & asked her to deal with my query. <br> <br> She started raising her voice at me when told the solution she suggested is not a valid solution. She was so rude. A good 5 minutes was spent listening and answering this rude supervisor. It is appalling to witness an employee of such a respected company behave in such a manner. I am very disappointed to have been treated this way!