PN
Pitsi N
1 reviews | Active since Mar 2015
16 Dec 2015, 13:53
Billing inquiry
upgraded my cellphone contract with MTN on the 1 nov 2015 and agreed amount to be paid for 24 months was R569 but to my surprise the invoice came as R813.74 when i queried with mtn i was told they will look into it but the debit order still went thru as R813.74. I was later told its a fee from Nashua mobile which the initial contract was held with then dissolved then mtn took over all the nashua's contract. i received another statement for R865.48. What i do not understand is why am i paying for operational issues between Nashua and Mtn as i was never part of the agreement as a customer and why i was not informed of this extra charges before the upgrade and i had to send 3 emails to query and no one is responding to me. i even went back to mtn the grove and Tumelo could not even tell me what was going on. i need my money to be credited and my debit order to be as the signed contract R569 and not a cent more.
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MTN South Africa's replyOfficial
21 Dec 2015, 11:21Hello pjnkosi34,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that while the contract was with Nashua you have signed the contract for 24 months the charge include the H/W fee as per the package signed with Nashua. Due to the fact that Nashua did not have the option where you can upgrade 3 months before the contract expires the HW/Fee charge is valid until the 7-2-2016. This means that your contract included this fee until end of the contract with Nashau.
When the contract has been transferred to MTN in December 2014 the HW/fee has been included. With the upgrade with MTN your package included the promo fee . The contract subscription fee is correct for the HW/FEE until 7-2-2016. After this the HW/fee should be removed.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that while the contract was with Nashua you have signed the contract for 24 months the charge include the H/W fee as per the package signed with Nashua. Due to the fact that Nashua did not have the option where you can upgrade 3 months before the contract expires the HW/Fee charge is valid until the 7-2-2016. This means that your contract included this fee until end of the contract with Nashau.
When the contract has been transferred to MTN in December 2014 the HW/fee has been included. With the upgrade with MTN your package included the promo fee . The contract subscription fee is correct for the HW/FEE until 7-2-2016. After this the HW/fee should be removed.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply21 Dec 2015, 11:21
Official
Hello pjnkosi34,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that while the contract was with Nashua you have signed the contract for 24 months the charge include the H/W fee as per the package signed with Nashua. Due to the fact that Nashua did not have the option where you can upgrade 3 months before the contract expires the HW/Fee charge is valid until the 7-2-2016. This means that your contract included this fee until end of the contract with Nashau.
When the contract has been transferred to MTN in December 2014 the HW/fee has been included. With the upgrade with MTN your package included the promo fee . The contract subscription fee is correct for the HW/FEE until 7-2-2016. After this the HW/fee should be removed.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that while the contract was with Nashua you have signed the contract for 24 months the charge include the H/W fee as per the package signed with Nashua. Due to the fact that Nashua did not have the option where you can upgrade 3 months before the contract expires the HW/Fee charge is valid until the 7-2-2016. This means that your contract included this fee until end of the contract with Nashau.
When the contract has been transferred to MTN in December 2014 the HW/fee has been included. With the upgrade with MTN your package included the promo fee . The contract subscription fee is correct for the HW/FEE until 7-2-2016. After this the HW/fee should be removed.
Kind Regards,
Alice van der Merwe
***
Best regards,