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Shadley S

1 reviews | Active since Jul 2013

08 Apr 2015, 08:15

Billing incorrect for 5 months on 13 user bills

In 5 months, MTN cannot get the billing correct on 13 user bills. After repeated emails and telephone communication, the problem still remains. Totally useless service and the worst mistake that we could have made to remain with MTN for our company cellphone accounts. They are just not interested in resolving the billing and give a whole load of **** excuses

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Apr 2015, 15:17
Official
Hello ShadleyS,

Thank you for bringing this to our attention.

Kindly provide us with more information pertaining to your complaint .
The account number N*** for a Business account and *** is N***.
This matter has been escalated to our support teams to investigate this urgently. You will be advised of the outcome.

Regards
Jean
Req:***