gF
granville F
1 reviews | Active since Sept 2015
08 Sept 2015, 12:01
billing incorrect
I am being billed incorrectly . all calls i make from my cellphone are being billed on my data line. I have called them three times and they have logged three different queries since the 18th of august. I have been promised call back from managers which have not happened. I have been very calm about this but it is starting to bug me really bad because i am getting sms about overdue accounts ?
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MTN South Africa's replyOfficial
17 Sept 2015, 11:02Hello granvega,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i have checked your last ***-09-13 for cell phone number: *** and i have picked up that there were call charges made,
Kindly note that from Data sim cards you can make calls, But should you wish to remove Voice service ,
That can be requested. Then you will only connect to Internet using your data bundle only .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i have checked your last ***-09-13 for cell phone number: *** and i have picked up that there were call charges made,
Kindly note that from Data sim cards you can make calls, But should you wish to remove Voice service ,
That can be requested. Then you will only connect to Internet using your data bundle only .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 11:02
Official
Hello granvega,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i have checked your last ***-09-13 for cell phone number: *** and i have picked up that there were call charges made,
Kindly note that from Data sim cards you can make calls, But should you wish to remove Voice service ,
That can be requested. Then you will only connect to Internet using your data bundle only .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i have checked your last ***-09-13 for cell phone number: *** and i have picked up that there were call charges made,
Kindly note that from Data sim cards you can make calls, But should you wish to remove Voice service ,
That can be requested. Then you will only connect to Internet using your data bundle only .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,