RB
REMI B
1 reviews | Active since Jun 2015
25 Jun 2015, 08:34
Billing incorrect.
I have billed incorrectly for the second time in three months now. Last month Mtn took R4000 out of my account and I have been to head office about five times but cold not enter there because of the on going strike. Now its the end of the month again and nothing has been resolved yet. This is unacceptable and the worst service I have ever experienced. I've been using mtn for about twelve years now and this is what you get????
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MTN South Africa's replyOfficial
30 Jun 2015, 15:05Hello 13ilana13,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle rates increased as of the 23rd of April 2015. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle rates increased as of the 23rd of April 2015. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 15:05
Official
Hello 13ilana13,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle rates increased as of the 23rd of April 2015. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle rates increased as of the 23rd of April 2015. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,