Billing incorrect
Did an upgrade 3 months ago and have been billed incorrect amount. I have been back and forth with the callcentre for almost a month trying to resolve it and it seems like noone is actually taking the time to resolve my issue. i have had to explain to several people the problem, of which for MTN employees, they dont even understand how the billing works. what does a customer need to do to get assistance. the last reference i have on my query is 1- ********** 6106. ive have been with MTN for Years and maybe its time to move
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MTN South Africa's replyOfficial
18 Jul 2018, 04:16Good day Blake,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your invoice is on it way via the post, Once receive, you may have a look at the invoice and if you find any amounts that you wish to dispute, you may contact iur call centre @ 135 and log a query with for it to be investigated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Jul 2018, 04:16
Official
Good day Blake,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your invoice is on it way via the post, Once receive, you may have a look at the invoice and if you find any amounts that you wish to dispute, you may contact iur call centre @ 135 and log a query with for it to be investigated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
18 Jul 2018, 04:51Thank u for for response. Howevee Did You actually read my complaint. I have already queried my invoice almost a month ag, logged and called 135 and noone is actualy attending to the query. So i feel ur response is not addressing my issue. And this is a perfect example of what responses i have been getting. Plz look at the ref I provided
's update18 Jul 2018, 04:51
Reviewer Update
Thank u for for response. Howevee Did You actually read my complaint. I have already queried my invoice almost a month ag, logged and called 135 and noone is actualy attending to the query. So i feel ur response is not addressing my issue. And this is a perfect example of what responses i have been getting. Plz look at the ref I provided