GE
Greg E

1 reviews | Active since Aug 2015

28 Aug 2015, 18:16

Billing Gone Wrong

So i added a 3GB data contract to my current account as a seperate sim card.<br> It is supposed to cost me R189/ month on top up, meaning that when i reach the 3GB of use, i should get cut off.<br> <br> I however was not cut off for the months of June & July and and have now racked up an additional bill of R1446,90 in PSD Calls that i should not be able to make!<br> <br> It is not my responsibility to stop my data when i reach my limit, I pay you, MTN, to do that for me.<br> <br> I have opened 3 billing enquires through the MTN branch near my house, 2 of which have been responded to as either correctly billed, or the query was logged in the incorrect place.<br> <br> I was billed far too much money at the beginning of this month for something that is not my issue.<br> <br> I want all the PSD costs, all R1446,90, credited to my account, nothing more, nothing less.

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Aug 2015, 16:01
Official
Hello Gregga101,

We are truly sorry for the inconvenience caused and for the delayed response to your post.

We have now perused your account and see that the usage limit was only set on the 20th of July 2015.

We've taken a decision to credit you for the additional usage generated. Please allow 3/5 working days for the credit to be approved and allocated to your account.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,