EL
Elize L
1 reviews | Active since Nov 2015
03 Nov 2015, 08:22
Billing frustration
I am currently on a top up plan and MTN can not manage to get my billing right. The monthly payment is suppose to be a fixed amount and then i top up if i need to. After lots of frustration and calls to call centre and nothing was fixed, i went to Cresta branch for assistance. My billing is STILL Not fixed after i was told it will be fixed. What do i need to do to get this sorted? I will be changing my contract as it seems they cant follow a simple instruction when you just upgrade your contract. <br> I currently have 3 contracts linked to this account, so they will be losing 3 contracts.
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MTN South Africa's replyOfficial
05 Nov 2015, 17:11Hello edelange123,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the upgrade has been done by the MTN stores Strubensvalley. The request has been sent to the store manager to contact and assist you with feedback regarding the credit for the charges . The usage limit has only been set up 15-9-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the upgrade has been done by the MTN stores Strubensvalley. The request has been sent to the store manager to contact and assist you with feedback regarding the credit for the charges . The usage limit has only been set up 15-9-2015.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply05 Nov 2015, 17:11
Official
Hello edelange123,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the upgrade has been done by the MTN stores Strubensvalley. The request has been sent to the store manager to contact and assist you with feedback regarding the credit for the charges . The usage limit has only been set up 15-9-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the upgrade has been done by the MTN stores Strubensvalley. The request has been sent to the store manager to contact and assist you with feedback regarding the credit for the charges . The usage limit has only been set up 15-9-2015.
Kind Regards,
Alice van der Merwe
***
Best regards,