MR
Mpho R

1 reviews | Active since Aug 2015

01 Aug 2015, 19:32

Billing *****

MTN ****s people, I have contarct with them of is my second contract, I didn't have any problem with my first contract I guess so, because I was hardly read mt statement till I made cellphone updates on my account, I found out that wrong amount was been debited, I then went to outlet for help first was in three rivers, the consultant said he logged the complain within 24hours I will get notification, I got notification said is been sorted though they won't reverse the amount but next month they will take only the diffrence, month end came they took even more I went to festival outlet explained my situation they consultant said I have to go where I upgraded he can't help, at greenstone where I upgraded they said is been fixed, the same thing happened and I opend again in eastgate, they told me the same story, now I don't know what to do because this is a ***** and I am going to open the case against MTN if they don't terminate my contract with immidiate iffect

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Aug 2015, 11:29
Official
Hello raboromh,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, for the months of February and March you did not receive your discount for the MS bundle, however we have credit your account with the same amount in February and in May.

Kindly note that due to the price increase in May, your new subscription fee is R139.01.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Veronica
REQ:***

Best regards,